Complaints checklist draft
To help you in the event that you decide to make a complaint, we have put together a short checklist.
We suggest you give the following information when you are making a complaint:
Your name and contact details or, if you are advocating for someone else, the name and contact details of the person for whom you are acting
Postal address for correspondence
Email address and telephone number if you would like to be contacted in this way
Summary of the complaint
Below are some of the key areas to cover in your summary of the complaint:
What happened?
Who was involved?
When did it happen?
Where did it happen?
How did it happen?
Why did it happen?
What is your desired outcome?